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How to improve your click rate

After email open rates, improving your click rate is the next most important metric to focus on. A user will typically look for only 2 or 3 seconds at your subject line, to decide whether to open your email or not.  Once opened, you can expect a similarly short time.

Research shows a reader will spend an average of 10 seconds glancing at an email.

This time limit is the key factor to bear in mind when trying to improve your click rate.  Ten seconds is the average, if your message looks uninteresting or confusing, your reader may give up after only 2 or 3 seconds. So a strong start is important.

As a general point, everything we discuss here must look great on a smartphone.

Improve Click Rates

Grab their attention!

The use of a first name to start your message is almost always a good idea.  Therefore, your reader will feel that the content is personal to them and is more likely to read on.

Whether personalisation is possible or not, make sure your first sentence contains your most important points.

A weak first sentence can kill an entire message. Make sure it flows from your Subject line and builds interest in your key message.

Focus on keywords of interest

Remember the ten second rule. Make sure keywords that are most important and interesting to your reader are easy to see. Use sub headings and bullet points.  Avoid large blocks of text, allow your reader to quickly scan through your mail to find those interesting keywords.

This links nicely to message targeting, you should know the likely interests of your reader. Of course, without good targeting, your message is likely to fall foul of anti-spam laws. So targeting is not optional. You should know your audience’s interests.

Keywords that work

The best keywords are the most personal. For most Marketwise run campaigns, personalisation extends to the Name and the area of scientific research a contact is working in.

Further groups of keywords that are shown to improve click rates include:

  • Discounts / reductions
  • Special offers
  • Time limits

Be careful not to make a discount or special offer look like the prime reason for your message.

Always write for your reader

High click rates are usually associated with content that is useful, informative, relevant and interesting. Your first priority is to win the trust of your reader. To do that, you should be impartial and unbiased.

Trust is not built by a blatant sales pitch.

Give your reader some genuine benefits from your expert insight. Your reward will be a higher click rate.

Make it personal

No one likes to think their message is one of thousands, coming from a faceless computer. Personal communications are preferred, so make your message look like its from someone.  Someone who cares, someone who understands your intended audience and ideally shares their hopes and concerns. This will help build a stronger connection and trust.

Please get in touch. I look forward to hearing from you.

Jeff signature

Jeff Smith, Oncology consultant

A picture paints a 1000 words

Humans respond better to a broad visual stimulus than to simple text.

So always include relevant and eye catching images. This will help grab your readers attention and prolong the time they spend reading your actual message.

A simple bullet list with an image against each point can be very powerful.

Have a clear call to action

Too much choice can be paralysing. Your message should have a single call to action, often this will be to fill out an online form.

  • Don’t confuse your reader with multiple call to action options.
  • Ensure informational links are visually clearly different and look of secondary importance.
  • The main call to action should be big, bold and impossible to miss.

Make it easy and simple for your reader to take the next step.

Call to action

For further tips on email marketing, please visit our main page here.

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