How to avoid the email spam folder?
Avoiding the spam folder is a constant battle for email marketeers. Lose the fight and your message will be lost. So, this is an important topic to pay attention to.
Broadly speaking, issues to watch out for when trying to avoid the spam folder, fall into three sub-categories, Technical, Legal and Message content:
Technical Spam Issues
There are numerous “behind the scenes” technical issues that anti-spam filters look for. Some of the most common are:
- Sender reputation – has the email server IP address been used to send email that has been identified as a likely spammer?
- SPF and DKIM records – used to verify the sender is who they say they are.
- When the emails are sent – during normal hours?
- Individual users marking the email as spam.
- Sending to dead / invalid email addresses.
- Low open rates.
- Not respecting unsubscribe requests.
- A real reply addess should be provided.
- From name should be something familiar, the company name, product name or a person. Once chosen, stick to the same name.
Legal Spam Issues
- Unsubscribe option must be provided.
- A physical office address must be listed.
- Content must not mislead.
- Content must be relevant to the recipient.
We will ensure that technical and legal issues are taken care of. You as the content owner, are freed to focus on creating great content.
Content Spam Issues
Subject lines that pass the spam filter
As discussed in our Improving email open rates page, the subject line is critical to your email campaign. It can literally make or break your campaign. Let’s list out a few absolute howlers, that are sure to accelerate your path to the spam folder.
- Overuse of CAPS. The safest format is simple sentence capitalisation, ie the first letter only. Subject lines like “LAST CHANCE to register for the webinar” will not perform well.
- Emojis . Although popular with younger folks, for professional, business communications, they are often frowned upon. One maximum, but we would recommend A/B testing to see the result with and without the emoji.
- Excessive punctuation!!!! Keep it simple and professional. Marketwise recommends zero use of !?$£€ and other unusual characters.
- Avoid certain keywords. These are typically money based or overhyped sales words. Generally avoid words such as: Cash, Free, Cost, Credit, Join, Amazing, Great offer, Guaranteed, Risk free.
The subject line is absolutely critical, keep it simple, enticing, honest and relevant. If you want to try anything a little unusual, A/B testing is always the best option.
Writing an email message body to avoid spam filters
All of the guidelines for subject lines apply to the message body also. Our core recommendations for great message bodies is on this page. Additionally, keep the following in mind for avoiding the spam folder:
- Overuse of images. Keep the amount of images low, compared to the textual content. Usually a simple banner / branding image and perhaps one more lower down is sufficient (but of course it depends on the email length)
- Keep your content brief and to the point, our blog post on brevity is a great guide.
- Use of the “alt=” html tag. Images should always have an “alt” tag defined in the html for every image. This will be displayed if the image cannot be fetched. If it is missing, your spam rating will increase. We don’t recommend alt=””, it is always better to put something, “.”, “-” or someother small character is fine.
- Avoid embedded forms. Again, these can be perceived as security threats / phishing attacks and should always be avoided. Your call to action should be a simple link to your landing page.
- Test. Several online tools are available. Mail-tester has a nice interface and allows 3 free tests per day, enough for occasional users.
The key, as always, is relevance and building trust with your reader. It should be noted that the anti-spam industry is contantly evolving and improving the way it detects spam. What works today, might not tomorrow.
A well written, relevant message without hyperbole, will always stand the best chance to get through an anti-spam system unmolested.